Return

Log in to your own account with the e-mail address with which you have placed the order. You will then receive an e-mail with a code so that you can log in.

All your orders are in your personal account. You can return a product by clicking on Returns at the bottom right. Then you can go through all the steps. You will receive a confirmation email if your return request has been sent. You will then be processed by us.

When you are returned by us, you will receive a return label by e-mail. Print the label and stick the label on the box. Pack the items that you want to return in the original packaging and make sure that old barcodes are not visible on the box by, for example, removing the label from the box or by striping them with a (black) marker.

Take the package to a delivery point of the relevant carrier that is on the return label.

Please note: you do not receive a return label for large furniture, so you do not have to return these furniture yourself at a delivery point. An appointment is made for this to pick up the piece of furniture at your home.

After we have received your return shipment, we strive to process this within 14 days. Once your return shipment has been unpacked and processed, you will receive an email from us. Save the return certificate well until the return shipment is fully processed and you have received the reimbursement. When the return shipment is processed, the purchase amount is refunded.